Straits Times, Oct 30, 2009
| By Jessica Lim | |||||||||||||||||
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MORE than 80 per cent of Singaporeans are satisfied with public service here, according to a recent study conducted research company Forbes Research.
Of these, 37 per cent are very satisfied and 63 per cent were somewhat satisfied - which means that while these respondents had given positive ratings, they think improvements can be made.
The survey, conducted through face-to-face interviews with 2,140 randomly selected individuals between the ages of 16 and 65, was conducted between March and June.
The survey looked at three categories: Accessibility, consistency of service quality and reliability as well as the level of engagement prior to and in the early stages of policy engagement.
The survey, which was developed with Spring Singapore, aims to offer an insight into the general masses' view of public service in Singapore.
Where public service trumped: government agencies' staff achieved high ratings for their services. The public felt that staff is knowledgable in subject matter, able to understand customers' needs and provide accurate information accordingly.
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